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Flair Overview for Stonemark

A quick summary of what we uncovered together — and how Flair helps you get ahead of it.

Prepared by: Eden Chai · eden@getflair.io

The Gaps We Discussed


1

Fenix Doesn't Cover Online Shops

Fenix doesn't cover online shops. This makes it hard to see how agents handle online leads, instead of just calls.

2

No System for Tech QA (example for the500)

A contact form lead auto-created a tour in Knock that was never booked. It went completely undetected until Flair's online shop surfaced it.

3

No Resident Visibility Until It's Too Late

The first sign of a problem is usually a bad review or a non-renewal. By then, the damage is already done.

How Flair Helps

1

Monthly online shops

Lofts & the500 each scored 67% against the custom scorecard we set. Flair runs online shops monthly to train your team and catch tech errors (like the tour misfire at the500).

2

Pull in ALL prospect + resident calls

Score prospect calls against your criteria, use resident calls to understand churn risk before you get a bad review or non-renewal notice.

3

Custom scorecards for training & hospitality

Build criteria based on what you care about most. Score every agent against Stonemarks standards.

4

Monthly resident reports (beta)

Flair analyzes your resident calls to identify recurring issues that could kill retention, overall resident sentiment, and your teams overall hospitality skills.

One product. One fee. Full coverage across prospects and residents — no gaps, no workarounds.

Materials

Secret Shop Link - Lofts

Lofts - Secret Shop Report

Secret Shop Link - the500

Sample Resident Report

We're rated 5-stars on Revyse

What PMCs Like Yours Are Saying

"Flair's team has always been invaluable in helping us achieve goals with our lease-ups."

Daniella Kammer · Director of Marketing, Living Residential

"With the visibility we have as a result of Flair, we are able to hold on-site teams accountable."

Max Sharkansky · Managing Principal, Trion Properties

Next Steps

Pricing and What Happens Next.

Pricing

Volume discounts available after 10 properties. Cancel anytime with 30 days notice. No onboarding or implementation fees.

Goes live in days.

Next Steps

01

Finalize Pilot Properties

You mentioned the500. Let us know if there are any other properties you'd like to pilot with us.

02

Book Call

Book a call with me to discuss further here